C1: Communications
8 Steps to effective complaints handling (Time 2:05) (2017) (Good)
Active Listening Skills (Time 6:13) (2020) (Better)
Active Listening: How To Communicate Effectively (Time 4:39) (2018) (Better)
Communication Cycle (Time 2:16) (2015) (Good)
Communication Cycle (Time 3:02) (2018) (Good)
CORPORATE VIDEO- Dealing with an Angry Customer Training (Time 2:46) (2016) (Good)
Customer Connections: Handling Angry Callers (Time 3:26) (2020) (Better)
Dealing with Difficult Customers - Let Them Vent (Time 1:20) (2016) (Better)
Dealing with the Irate Customer (Time 4:34) (2012) (Good)
Handling Customer Complaint (Time 5:04) (2015) (Good)
Handling Customer Complaints: Defusing Frustration (Time 2:48) (2018) (Better)
How to Answer the Phone At Work (Like a Pro) (Time 3:39) (2019) (Better)
How To Answer The Phone At Work; Telephone Skills In The Office (Time 3:32) (2019) (Good)
How to give great customer service: The L.A.S.T. method (Time 10:12) (2016) (Good)
How to Improve Your Communication Skills - 4 Steps (Time 7:31) (2018) (Better)
Interpersonal Skills - Creating a Powerful Professional Image (Time 12:55) (2013) (Good)
Managing Up - What Does It Mean, And How Do You Do It??? (Time 8:54) (2019) (Better)
Professionalism (Time 4:18) (2019) (Better)
Tips on Professionalism [BE A WORKPLACE STANDOUT] (Time 5:36) (2019) (Better)
What Are Communication Skills? Top 10! (Time 7:21) (2020) (Better)